最近，有同学问了这样一道题“Describe a problem you had while shopping online or in a store”。聊到这个话题就不得不提到我之前的一次购物经历了。我购买了一双某个品牌的鞋，但是当我收到货以后才发现鞋的尺寸不对，于是我只好跟客服沟通退换货，但是最终没有换货成功，具体是为什么呢？咱们一起来聊一聊吧～
最终我只能再等一个月才能买到合适的尺码，但当我最终收到它们时，我的心情非常激动，至少我买到了我心仪的鞋子！
本期节目主持人：Flora
本期Part 2 话题
Describe a problem you had while shopping online or in a store
You should say : 
When it happened 
What you bought 
What problems you had 
And explain how you felt about it
3分钟学雅思
第十季 Episode 3
本期节目话题参考文本
I remember one time I bought some trainers online and I had a problem when I received them. Actually, they were basketball shoes – I think they were Nike, and they had a really striking design, which is why I chose them. After I ordered them, it only took a couple of days for them to arrive. You know, I was really excited to break them in while playing basketball with my friends, and also kind of show them off. But unfortunately, when I opened the box, I could immediately see that something wasn’t right. 
They were the wrong color, and when I tried them on, I found out the size was also incorrect – they were a little bit too small. When I discovered the problem I felt really frustrated and also disappointed, because I was really looking forward to trying them out that evening. At the same time, I was pretty confident that I would be able to return them, because usually when you buy shoes online the return policy is pretty lenient.
I opened up my laptop, navigated to the shopping site and started a chat with one of their customer service representatives. I explained the problem to the employee and they were able to help me. They said that it’s no problem to return the shoes since they were the wrong size. But when they checked their current stock they found that they didn’t have the correct size for me, so unfortunately I wouldn’t be able to exchange them – I could only return them for a refund. 
I guess that wasn’t the worst case scenario, you know, at least I got my money back. But I was still quite disappointed about not being able to get the shoes right away. Anyway, I had to wait for another month before they got the correct size in stock, but I was thrilled when I finally received them – they were a perfect fit and looked stunning.
Words & expressions in this episode
1.strike adj. 显著的；引人注目的
2.frustrate adj. 沮丧的；挫败的
3.lenient adj. 宽大的；仁慈的；宽容
4.stock n. 库存；股票